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Hospital Policies

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Appointment Policy

Veterinarians’ hours are by appointment. Appointment times are set aside daily for ill pets that may need to be seen promptly. Emergency cases shall always receive top priority followed by patients with previously scheduled appointments. It is also possible to drop your companion off with us if your schedule is incompatible with an available appointment time. Please call us to schedule an appropriate examination time to minimize waiting and delay.

Late and No-Show Policy

Please provide at least 2 hours’ notice when canceling an appointment. Any appointment that is 10 or more minutes will be charged a late fee. Any appointment that is late by 15 minutes or more will be considered a missed appointment and be subject to a $97 missed appointment fee. You may also be required to place a deposit when rescheduling a missed appointment.

Surgery No-Show Policy

A surgery “no-show” is a client who misses a surgery appointment without providing 24 hours notice of cancellation. The first time this occurs we will call to offer to reschedule the appointment but our missed appointment fee of $100 will be waived. At the second missed surgical appointment we will call to reschedule and you will be charged a missed appointment fee of $100.

Cancellation of an Appointment

In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. This time will be reallocated to someone who is in need of treatment. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care.

Patient Arrival Policy

  • For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
  • All cats must be presented in an appropriate cat carrier or on a leash. We ask that small mammals be presented safely in an appropriate carrier.
  • Cat and small dog carriers can be provided in advance if needed.

Payment Policy and Financing

  • We request payment at the time that services are rendered. For your convenience, we accept Visa, Mastercard, American Express, Discover, CareCredit, cash, and personal checks.
  • We are a participating provider with ScratchPay and CareCredit. You can apply online.